Field Service Engineer

The Field Service Engineer will be responsible for providing support services, including commissioning, installation, calibration, maintenance, and repair, for AST’s customers in North America.

Position Summary

The Field Service Engineer will be responsible for providing support services, including commissioning, installation, calibration, maintenance, and repair, for AST’s customers in North America. The Field Service Engineer will troubleshoot the Company’s products at customer site or the Company’s facility, based on the OEM’s specifications.  The candidate will be based out of the Company’s office in Pittsburgh, PA and report to the Sales Manager.  

Key Responsibilities

  • Handle after-sales support of testing equipment including installation, commissioning, and training
  • Perform maintenance, diagnosis, and repair services both on-site and at AST’s premises
  • Address any issues on mechanical, electrical, industrial controls and automation equipment and components
  • Perform equipment calibrations and inspections according to OEM specifications and documentation
  • Collect data and maintain records for each job and/or customer
  • Provide written reports to the end customer summarizing work completed and any recommendations for further support
  • Communicate and coordinate between internal functions and customers in a knowledgeable, professional, and personable manner
  • Work with the manufacturing team to identify nonconformities and to find both short-term solutions and long-term improvements
  • Work with the sales team to identify opportunities to serve customers further
  • Other tasks as assigned

Experience and Skills

  • Bachelor’s degree in Engineering with 2+ years relevant experience preferred
  • Associates Degree in Engineering Technology or other relevant technical degree with 5+ years experience
  • Willing to travel 50%+ in North America (mostly continental United States)
  • Experience installing or diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
  • Experience with automation, controls, and/or robotics is a plus
  • Education or experience in materials testing or non-destructive testing is a plus
  • Experience in data collection, documentation, and report writing
  • Ability to be accessible and approachable in customer-facing situations
  • Strong Microsoft Office skills is a must (Word, Excel)
  • Ability to work independently as well as within a team environment
  • Ability to schedule, coordinate, and manage business travel within budget requirements
  • Candidate must have solid time management skills and be a self-motivated, results driven professional with self-confidence and discipline
  • Candidate must possess a valid drivers license

Compensation

  • Base salary commensurate with experience, in addition to annual bonus
  • 3 weeks paid vacation time per year
  • Medical, Dental, Life, Disability and 401k (with match) benefits provided

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